CTO @ Adoptiv · Cloud Infrastructure · Telephony

I build the plumbing
behind real-time voice.

Chief Technology Officer at Adoptiv, the all-in-one calling CRM where the dialer, CRM, and AI run as one system built for 20,000 concurrent calls. I work in the layers most teams never touch: Asterisk/ARI, OpenSIPS, SIP, WebRTC, and real-time state.

Get in touch See Adoptiv →
20,000+ concurrent calls the engine is built to handle
< 1 sec speed-to-lead, from webhook to ringing phone
100% in-house telephony engine. No reseller layer.
9+ yrs in telephony, from dialplans to dialer engines

Working in the layers most stacks hide

AsteriskARI/StasisOpenSIPSSIPWebRTCSTIR/SHAKENRustFlutter
01 / About

Architecture is a series of bets
about where the pressure lands.

Most "cloud phone" products are a reseller with a nice UI. I went the hard way: at Adoptiv, we built the telephony engine in-house. Every channel, bridge, and transfer is owned by code we control, not a black-box queue we pray works.

The result is one platform where a rep's entire day lives: a native predictive dialer, a full CRM, and AI that does the busywork. Live transcription with sentiment, auto-logged calls, AI voice agents for first contact, next-action prediction. Because the engine is ours, the AI runs in the media path instead of arriving late over a webhook.

I care about the unglamorous parts: the channel variable that fixes a mis-identified transfer, the proxy_media flag that quietly kills your audio, the difference between a queue that works in a demo and one that works across a 200-seat BPO floor. Clever gets you a great demo. Boring gets you uptime.

CTO @ Adoptiv Role
Patna, India Base
Wilmington, DE, USA Company HQ
GTU, Ahmedabad Education
9+ years hands-on Telephony
Voice infra · CRM · AI Focus
02 / Experience

Where I've contributed.

Chief Technology Officer May 2026 – Present

Adoptiv Inc

adoptiv.com · Wilmington, Delaware, USA

  • Architecting the full platform: native predictive, power, and preview dialers, a complete CRM with pipelines, custom fields, dashboards, and wallboards, plus AI automation. One record, one login, no sync seams.
  • All-ARI telephony core engineered for 20,000 concurrent calls: IVR builder, eight queue strategies, skills-based routing, call transfer and barging, and BYOV. Every channel and bridge owned end to end.
  • AI in the media path, not bolted on: AI voice agents for first contact, live transcription with sentiment and intent, answering-machine detection, auto-logging, next-action prediction, and lead recovery.
  • Compliance engineered into the routing layer: STIR/SHAKEN attestation, DNC scrubbing with litigator detection, abandonment-rate controls, and number-reputation management.
  • Full developer surface: REST API, event webhooks, SDKs, and sandbox, built for teams that integrate rather than just click.
Asterisk ARI • OpenSIPS • Node.js • TypeScript • React • PostgreSQL • Kubernetes
Chief Technology Officer May 2024 – Present

Prishal Technolabs Private Limited

prishal.ai · Patna, India

  • Own the complete technology direction, from product architecture to production operations, for a cloud telephony platform serving businesses across India.
  • Built cross-platform mobile softphones and VoIP applications in Flutter, with performance-critical SIP and audio layers written in Rust.
  • Lead and mentor a cross-functional engineering team spanning telephony software development, mobile, Linux systems, and infrastructure.
  • Architected and operate enterprise storage solutions deployed pan-India, with a focus on reliability, redundancy, and cost-efficient scaling.
  • Established engineering practices around deliberate technical-debt management, infrastructure monitoring, and production-first thinking.
Linux • Asterisk • Flutter • Rust • Docker • Kubernetes
Software Engineer Aug 2021 – Mar 2024

Venka Networks Pvt Ltd

Ahmedabad, India

  • Engineered VoIP and telephony systems on Asterisk and Linux: dialplans, IVR flows, SIP trunk configuration, and call routing for business phone deployments.
  • Built and shipped full-stack web applications end to end, with React.js and MUI on the front and PHP, MySQL, and REST APIs on the back, while completing my engineering degree at GTU.
  • Administered production Linux servers and automated deployments with Bash. Reading SIP traces and logs below the framework became second nature here.
  • Designed relational database schemas and API contracts for networked applications, learning early that data modeling decisions are architecture decisions.
Asterisk • Linux • PHP • MySQL • React.js • REST APIs
03 / Expertise

What I do best.

Telephony Engineering

Asterisk, ARI Stasis applications, SIP trunking, bridge ownership, predictive dialer pacing, and media-path control at scale.

Cloud Infrastructure

Clustered voice infra, Linux system management, real-time state architecture, and storage solutions deployed nationwide.

Mobile VoIP Engineering

Cross-platform softphones and calling apps built in Flutter, with SIP, WebRTC, and real-time audio engines written in Rust for native performance.

Compliance by Design

STIR/SHAKEN attestation, TCPA-safe dialer pacing, DNC scrubbing, and consent-aware routing built into the architecture, not bolted on.

AI in Voice Pipelines

AI voice agents, live transcription with sentiment, answering-machine detection, auto-logging, and next-action prediction. Models where they remove toil, humans where judgment lives.

Agentic AI & AI-First Development

Designing agentic AI systems and LLM-powered workflows, and running an AI-assisted development practice that ships fast while keeping review discipline production-grade.

Distributed Systems

Authoritative real-time state over eventual consistency, session/queue layer separation, and instant device-state propagation.

APIs & Developer Platforms

REST APIs, event webhooks, SDKs, and sandboxes designed so other teams can build on the platform instead of around it.

Engineering Leadership

Building and mentoring engineering teams, making deliberate tech-debt decisions with owners and triggers, and shipping boring, reliable infrastructure.

04 / Stack

Stack & tools.

Telephony & Voice

AsteriskARI / StasisOpenSIPSSIPRTP / MediaWebRTCVoIP RoutingSTIR/SHAKENPredictive DialersIVR / Call Flows

Mobile & Cross-Platform

FlutterDartRustSIP Client StacksWebRTC (Mobile)Native FFIReal-time Audio

AI, ML & Agentic Systems

Agentic AILLM IntegrationVoice AI PipelinesSpeech-to-TextAI WorkflowsVibe CodingPrompt Engineering

Systems & Infrastructure

LinuxDockerKubernetesBashCI/CDHigh AvailabilityReal-time StateMonitoring & Observability

Backend & Data

Node.jsTypeScriptRustPostgreSQLMySQLRedisREST APIsWebSocketsEvent-driven ArchitectureMessage Queues

Frontend

React.jsNext.jsTypeScriptMUI XTailwind CSSReal-time UI
05 / Writing

Thinking out loud.

#Telephony #Engineering

Why we built the telephony engine in-house

Most "cloud phone" products are resellers with a nice UI. Owning the engine means owning the reliability: 20K concurrent calls without breaking a sweat.

 #TCPA #Dialer

Predictive dialers and the TCPA liability nobody prices in

"Just dial faster" quietly creates $500 to $1,500 per-call exposure. The real question: how do you maximize connects while keeping consent provably clean?

 #DistributedSystems

Why we said no to "just move it to Redis"

Is your data real-time, or just recent? Eventually consistent is fine for a shopping cart. It's the wrong answer when a live call is deciding where to ring.

 #TechDebt #Leadership

Two kinds of technical debt, and only one is dangerous

Debt you choose has an owner and a trigger. Debt that chooses you has neither, and that's exactly why it's the one that pages you.

Read all posts on LinkedIn →

06 / Contact

Building outbound at scale?
Ask me the questions vendors dodge.

Open to conversations about voice infrastructure, contact-center architecture, and engineering leadership.

[email protected]